We would like to introduce our latest Nop Help Desk plugin for nopCommerce 3.50. The plugin will help you provide a complete customer care service and make every day support easy. With this must have extension your customers will be able to comfortably raise, track and close tickets. Now you can put your customer service in good order and make sure that every single inquiry is taken care of!
HELP DESK SPECIFICATIONS
Organize your Help Desk into as many departments as you need, e.g - support, sales, marketing, etc
Create as many attributes for your Help Desk as you need and specify whether an attribute to be required, to be seen only by staff users or to be filterable
Add different values to a certain attribute and specify which value to be preselected
Search by subject, product, customer or customer property
Choose a default selected status - open, closed, closed automatically, awaiting customer reply
Set the response deadline in hours. Specify how many days after the last reply, the tickets will be closed automatically
Choose to send an email on reply or on closing a ticket automatically
To see the plugin in action, please check out its Live Demo.
You can also check its administration.
Your feedback is appreciated!
Nop-Templates.com Team