Category drop down not working in mobile mode

We are running the latest Nop and the version of the ArtFactory theme and our customers are reporting that the category dropdowns are not working when viewing the shop page. Say you're viewing the catalog products) and you're on your phone and when you tap on "Categories", it does not do anything.

We have tested android, iphone and windows phones with no results at all. Please advise.

Hi artisticmutt,

Can you try to reproduce the problem on our demo store?
On the demo we don't have Categories menu item but we have Products menu item. Please note that on a mobile device you need to click on the arrow next to Products in order to see the categories in the store. You can't click on Products as there is no page to be shown that has all the categories in the store.

Hi Boyko,

We are able to see the "Products" and then it shows the categories from the same menu, but how did you guys get it to do that from the primary menu without having to go to the store it's self?

We were able to get the menu to be exactly like how the demo is, but when they're in the store viewing the products, and they tap on the "Categories" menu to have it drop down from the sidebar, it won't. It's the same with the Product Tags that is located below it.

Hi artisticmutt,

I am not sure I completely understand what exactly the problem is.
It would be best if you can share a link to your store and some screenshots of the exact problem. Also if you could specify if you can reproduce this on our demo store and also what browser you are using. If you don't want to share this information here then please feel free to Submit a ticket.