loading timeout

assumed my category tree is:
level_1
└level_2
 └level_3

and I loading level1 category it will display this message:


but if I remove Ajax Filters, it will display correct.
my setting is "Enable Manufacturers Filter".

I use nop3.6 Thnaks.

Hi leona,

It looks like there is an SQL Timeout during the building of the manufacturer filters.
Please submit a ticket providing more information i.e a database backup and then we will be able to advise.

sorry,I can't provide DB backup.
I try to deselect "Enable Manufacturers Filter" on NopAjaxFiltersAdmin/Settings, and then it working correct.
But paradox thing is this category's products didn't setting any manufacturers：
https://www.flnet.tw/%E6%95%B8%E4%BD%8D%E9%9B%BB%E5%AD%90%E5%88%B8




So I thinks it has some bug on manufacturers function.

Hi leona,

It is possible but without your database we will not be able to reproduce and eventually fix this issue. It might be a configuration problem or something specific with your store settings/products etc.

Thank you again for reporting this but we would not be able to help without having your database. Please if possible submit a ticket and provide your database so that we can see what is wrong.