"my ticket" list is empty

Hi. you did a good job
but I have a problem with it.
unfortunately my customers can't see their tickets on user's side in "my tickets" session.
I can see all of them with my admin account but with registered accounts, they won't appear and the list is empty.
what should I do?

Hi,

Please submit a ticket and provide URL and admin credentials to your site so we can further investigate this issue.

Thank you!