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8 years ago

vedran wrote:

You spoil. 4 days my 2 project waiting and just get an answer to the question that I did not asked.


Hi Vedran,

I understand your frustration but what you say is not quite true and since I don't what you to mislead our customers reading this I will show some of the facts here.
You have submitted your initial support request 2 days ago on 19/04/2016. We have replied immediately on 19th and then on 20th we have replied 4 more times. Please note that we guarantee 24 hours response time and we have replied to you 5 times for these 24 hours. Today 21st we have replied 3 more times and we found what the problem was. I don't want to comment if this is bad or good support as I believe everyone can decide for himself.

Regarding the actual issue.

The customer complained that he doesn't see the Widget Zone in the administration of the Ajax Filters plugin, which prevent him to integrate the plugin in his website.
Initially we though the problem was related to either a missing SupportedWidgetZones.xml file or not having proper permissions, which turn out not to be the problem.
Today the customer provided FTP access and we found out the SupportedWidgetZones.xml is renamed to be with lowercase - supportedwidgetzones.xml. That is why the widget zones were not found and loaded in the administration of the plugin. So if anyone has the same problem please make sure you have not renamed the supplied files as this may have some side effects and could break the functionality of the product.

steefD wrote:
I'm using the following plugins :

- SevenSpikes.Core
- SevenSpikes.Nop.AjaxFilters
- SevenSpikes.Nop.Plugins.AnywhereSliders
- SevenSpikes.Nop.Plugins.CategoriesHeaderMenu

regards, Steef




Hi Steef,

Thank you for this information but I don't see how we could help unless you provide us with access to you nopCommerce installation so that we can see what could be wrong. I am pretty sure there are some other plugin (not from the default nopCommerce plugins) that is causing this issue or you have some modifications to the code that is causing it.
Anyway if you could submit a ticket providing us access then we will be able to advise.

I would really recommend you to simply upgrade to the latest nopCommerce version as nopCommerce 2.3 was not a stable version that you should use for production websites. Since then there are many new bug fixes and improvements in nopCommerce.

steefD wrote:
I have a nopCommerce 2.30 installation taken over from somebody else, who is not available for consulting. I got the sources and had to upgrade it to Visual Studio 2013, but did not change the target-framework which is .Net Framework 4.  Whenever I try to start a debugging session,I receive a 'System.NullReferenceException' in SevenSpikes.Nop.Framework.dll in the Nop.Web.Framework.Mvc.Roues.RoutePublisher.RegisterRoutes method. 


I have no clue where to look on this one. Any takers ?


Are you serious that you are using nopCommerce 2.30? This is almost 5 years old version. Even nopCommerce dropped the support for all versions prior to nopCommerce 2.65.
I would advise you to simply upgrade your website to the latest nopCommerce 3.7 version.
Anyway please let me know which of our products you are using so that I can advise. Most probably you are using some other plugin that is not compatible with our plugins which was often the case with the old versions on nopCommerce.

8 years ago

JayC wrote:
There should be a way to change the Blog Post Created On Date.

Changing the start date doesn't change anything the date that shows up on the blog post.


Hi JayC,

I agree with you but this is a Core blog functionality on which the Rich Blog plugin is built on. It is actually better to use the Start Date rather than the Creation Date.
The nopCommerce team has already created  an issue for this so you can comment on it and ask when it will be done.
https://github.com/nopSolutions/nopCommerce/issues/841

8 years ago

myo myint han wrote:
Where can i see domo link for this theme.:)


Hi myo myint han,

The theme will be released soon so then you will be able to see the demo (actually there will be 2 demos)

8 years ago

nopadmin wrote:
Hi Guys

I implemented the ajax filters in the shopall theme to a client site and the filters appear as you would expect on the category pages.  However when selecting a filter the page displays an error that says 'The Page Failed To Load' and does not filter.   The site is pretty heavily customized on some of the product controllers and such.  How can I debug and fix what is going on with the Ajax filters?   Any suggestions?

Thanks for your help

Shawn


Hi Shawn,

Basically this means that there is some error on the server. 
You should check the System -> Log in the administration to see what the exact error is.

[email protected] wrote:
Hi There,

I am sorry, when I test using the browser in the server it was ok.. then I test again using my laptop browser, the problem happened.. it seems like a loading or timing issue with the country and state/province box, and somethings the check out page stuck at loading icon..

I wonder this got to go with the HTTPS multi store setup..


I have 3 site setup with HTTPS multi store.

https://www.handbagwatch.com.my/a-lange-s%C3%B6hne
https://www.handbagwatch.com/a-lange-s%C3%B6hne
https://www.luxurylowprice.com/a-lange-s%C3%B6hne

please order some items and check out, you will see that the country and state box is not loaded with values, and occasionally, the checkout page will hang at loading..

But when I test in server using browser, the country and state box able to load, it is very strange, is there got to do with https or load timeout issue ?

Please help..

Thanks  !


Hi,

Since you submitted a ticket about the same issue (please don't duplicate  forum posts and tickets) I just want to update it here so that anyone reading this should know the progress of this. Your last update said that everything is working fine now so I can assume it has been some caching issue in the browser.
Please give us update if you have any more information.

8 years ago

gavinramm wrote:
Testing done.
NEW NopCommerce 3.5 Instance (downloaded today)
NEW Urban Theme for 3.5 (Downloaded today)

Setup new shop and enabled SevenSpike Core , Urban theme and AjaxCart.

Test 1 : Default theme
Add Product to cart fine using normal cart.

Test 2 : Default theme + Ajax Cart Enabled.
Product added via the ajax cart popup.

Test 3 : Urban theme + Ajax Cart Enabled
Product added via DEFAULT POPUP, ajax cart popup not used and the error is generated in the log.


Hi gavinramm,

We will check this on our end. Did you install the Urban theme AFTER the Ajax Cart plugin?
I am asking as it seems like a setting issue. Anyway we will test and let you know if the problem is in the files in the package or it is something else.

kev83 wrote:
Oh, and about the error. It is a strange thing isn't it? I'm trying to build against the 3.5.2 nuget assemblies, but that should be the same thing right?

I can reference pretty much anything in the 7Spikes assembly, ecxept for all things mvc related (i.e. Controllers and the like). Maybe it has something to do with the obfuscation that is applied to the assembly?


Hi kev83,

I doubt the obfuscation changes the referenced assemblies in the obfuscated .dll.
Please note that your issue is with the build and not during runtime so you don't need to modify the Web.config with any binding redirects (they would work only during runtime).
You should be fine using an ActionFilter so you won't need to do this anyway :)

8 years ago

gavinramm wrote:
I hadn't made any changes, To be sure I disabled/uninstalled the plugin. Removed the older version and re-uploaded the original. Still getting the same error.


Hi gavinramm,

So this plugin has never worked for you before or it just happened recently?
Anyway please submit a ticket providing a link to your store and maybe FTP access so that we can investigate what might be wrong with this view on your store.