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How configure Abandoned Cart?

jakubz
10 years ago
#7597 Quote
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  • 184
Hi Guys! I started using this plugin few days ago but I do  something wrong.

I want to create Rule:
When Registered Customer add product to cart, but he doesn't bought. Plugin should wait three days and then send only one remaind mail - to this customer.

I configured reminder:
- Remind Rule:                                                Abandobned Shopping Cart
- Number of messages to Sen Per Customer: 1
- Condition Met Date Later Than:                    3 Days
- Contion Met Date Earlier Than:                    Enter value
- Interval Between Messages:                         1 minute.

But something it's wrong. When I check to Reminder Messages Report I see 7-8 emails sended to one customer (interval 1 - 10 minutes).

What I do wrong? I use version 3.20 but I can't make upgrade :(
Boyko
10 years ago
#7599 Quote
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  • 1570
jakubz wrote:
Hi Guys! I started using this plugin few days ago but I do  something wrong.

I want to create Rule:
When Registered Customer add product to cart, but he doesn't bought. Plugin should wait three days and then send only one remaind mail - to this customer.

I configured reminder:
- Remind Rule:                                                Abandobned Shopping Cart
- Number of messages to Sen Per Customer: 1
- Condition Met Date Later Than:                    3 Days
- Contion Met Date Earlier Than:                    Enter value
- Interval Between Messages:                         1 minute.

But something it's wrong. When I check to Reminder Messages Report I see 7-8 emails sended to one customer (interval 1 - 10 minutes).

What I do wrong? I use version 3.20 but I can't make upgrade :(


Hi jakubz,

You should set Condition Met Date Earlier Than to be 3 days rather than leaving it empty and Condition Met Date Later Than to be 4 days.
You should also update the plugin to the latest version. Download the package again and update it.

p.s: By the way your free support and upgrades license has expired.

Thanks
Regards,
Nop-Templates.com Team
jakubz
10 years ago
#7602 Quote
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  • 184
Hi and thx for answer!

I changed how you wrote and now I'm waiting to effects.

PS Yep, I know I'm asking here, because I was thinking this is "social forum" - no place official support :)