General Discussion

Topic for general discussion regarding Nop Help Desk plugin.

Is there a way to have it email you when someone submits a ticket?

Hi edcorusa,

Please suggest your idea in our UserVoice portal. 

Hi 

for example, I was asked to e-mail. Is it possible to automatically generate a query in the card?
Very often ask a question via e-mail.

Senks.

Hi,

Could you please elaborate more on what you want ? If possible, please provide some examples.

Looking forward to your reply!

For example, I want to ask something. I write on email [email protected]

The help system creates a ticket automatically.

Possible?

Very often force the client to ask questions directly to the site c is very difficult. Basically, all they are written on email.

Senks

Hi,

Unfortunately, this is not possible with the current version of the plugin. Please suggest your idea in our UserVoice portal so that other people can vote for it.

Thanks.

Hello, 

how to change UTC to EST? cause our time zone is EST. Ty

Hi,

Currently, the plugin works only with UTC date time format. You can suggest this in our user voice portal and in the meantime, you can set the date times in the views to be converted in user time using the date time helper: The code will look like this:

....
var dateTimeHelper = EngineContext.Current.Resolve<IDateTimeHelper>();
....
<span class="detail-value">@dateTimeHelper.ConvertToUserTime(Model.TicketModel.LastAnswerUtc)</span>

This should be applied to all views that contain date times: _TicketDetails.cshtml, _TicketMessages.cshtml, _TicketNotes.cshtml, ViewTicket.cshtml and ViewTicketNotes.cshtml

They are located at HelpDesk Plugin Folder/Views/HelpDesk

Currently, we are occupied with other projects and we do not have the resources to do it, that is why I can not give you exact time frames when it will be done, but if you suggest it to our UserVoice you will be notified via email when it is completed.