product review solicitation

On my customer reminder, I will ask for customers to return to my website to post a review for the products they ordered. I want it to be very easy for them.

I see that  %Order.Product(s)%  token is available in the message template.

I suppose this will make a list of each product in that order?
Will the list be the product names only, or will they be links to the product pages? (this is what I need)


Also, I want to configure it to only send to customers who have received their shipment and had time to use the product..21 days from date of the order...
I am not clear about how I should configure the time intervals.

It's like this...

The task needs to run every day and just send reminders to those customers who ordered exactly 21 days earlier.

How would I set that up?

Thanks,
Steve

Yes, that is very helpful. However...

Today, while checking things in the admin area of our development site, where I am configuring this reminder, I found something that makes me sick to my stomach!
I clicked on the Customer Reminders Messeges Report to see what it looks like, and see hundreds of SENT reminder messages...to all of my customers this month...this makes me sick because the message template was not even complete.

There have been ZERO orders on this dev site, so even though the customer reminder was enabled, it should not have sent anything to anyone!!!!

Our production site has been live for 3 weeks. The database on my dev site is a backup from my production site from about 2 weeks ago.
It seems to have sent a message to every customer who ever placed an order, though there have been no orders on this development site at all, so it seems like it was just "catching up" by sending to anyone who hadn't yet been sent to.

How can this happen?????

Hello again-

I am still having trouble getting our customer reminders to work on our website (version 3.20)
On our development site I set up a customer reminder to send to completed orders to ask them to write a product review. It is absolutely enabled, and it seems to execute at the right interval, and appears in the message queue as having been sent...but neither the customer nor the BCC ever receives it??

Also, our AbandonedCart reminder doesn't send messages at all. All I did was enable it...I changed none of the configuration values. I don't even see these in the message queue...

Hello again-

I am still having trouble getting our customer reminders to work on our website (version 3.20)
On our development site I set up a customer reminder to send to completed orders to ask them to write a product review. It is absolutely enabled, and it seems to execute at the right interval, and appears in the message queue as having been sent...but neither the customer nor the BCC ever receives it??


Hi joster,

Probably there is some problem with the email accounts setup in your store. All the emails from the Customer Reminders are added to the Message Queue and there is a separate scheduled task in nopCommerce that sends the emails. So you can check the System -> Message Queue for any emails that are not sent.


Also, our AbandonedCart reminder doesn't send messages at all. All I did was enable it...I changed none of the configuration values. I don't even see these in the message queue...


Is it possible that there are no abandoned shopping carts?

Thanks

Hello again-

I am still having trouble getting our customer reminders to work on our website (version 3.20)
On our development site I set up a customer reminder to send to completed orders to ask them to write a product review. It is absolutely enabled, and it seems to execute at the right interval, and appears in the message queue as having been sent...but neither the customer nor the BCC ever receives it??


Hi joster,

Probably there is some problem with the email accounts setup in your store. All the emails from the Customer Reminders are added to the Message Queue and there is a separate scheduled task in nopCommerce that sends the emails. So you can check the System -> Message Queue for any emails that are not sent.


Also, our AbandonedCart reminder doesn't send messages at all. All I did was enable it...I changed none of the configuration values. I don't even see these in the message queue...


My product review reminder does show in the message queue as having been sent successfully...but neither the customer or us (BCC) receives it. We do receive all other emails generated by the website, so do not understand what the problem could be.

No, for testing purposes, we logged in with various customer test accounts and created orders in which we closed the browser while checking out...but no AbandonedCart reminders ever appear in message queue ...sent or unsent....

Frustrated...