Profile: sandrac3xsw
User posts
7 years ago
I want to assign a ticket to a vendor but only have the assigned vendor (and admin) see that particular ticket. Currently when I assign a ticket to vendor all vendors can see all tickets.
Hi Sandra,
The only way of achieving this is to create a department for each vendor and assign it as a staff there. In this way, each of the vendors would have access only to those tickets that have been assigned to them.
Hope this helps!
Hi Sandra,
The only way of achieving this is to create a department for each vendor and assign it as a staff there. In this way, each of the vendors would have access only to those tickets that have been assigned to them.
Hope this helps!
That will work! Thanks
7 years ago
I want to assign a ticket to a vendor but only have the assigned vendor (and admin) see that particular ticket. Currently when I assign a ticket to vendor all vendors can see all tickets.
11 years ago
This has been resolved now, instead of using 2 separate views I have used the same view but hidden menu items based on customer role.
11 years ago
Is it possible to have a separate view based on the ACL. I have 2 types of customer roles, retail and trade and would like the views to be different depending on what type of user they are.
