doyoubake wrote:
I'm having a customer issue that was reported twice now and I am not sure how to fix it
Here's is what has been happening with two customer issues so far
he problem I am having now is when I go to "checkout", it wont let me go any further. Two days ago, it let me put in my address and enter my other info. but when I went to enter my debit card number it wouldnt go any further. it keep going back to the same screen (the one where I enter my card number).
It looks like its looping back - its the second time I've heard the problem in only launching 2 weeks ago and i'm just wondering if its a bigger problem than I know and I'm losing orders because of the looping problem.
Please advise
Hi doyoubake,
We can't really say that this is a problem in the template most probably it is not as the template itself is styling + additional functionality with the plugins but none of the plugins is related to the checkout process.
The possible reasons to your problem could be the payment method that you are using or any modifications (if you have done any at all).
If you can provide us a link to your web site we should be able to take a look and advice.
Any additional information would be much appreciated i.e what browser are you using and the steps to reproduce the issue.
Thanks