Profile: markokrstic
User posts
6 years ago
Hello,
This issue has been fixed in 3.80.
There might be some caching issue on your store. Your browser might have cached the old code, ss the changes of this fix are mainly in the javascript code.
Can you try clearing your browser cache?
If that doesn't help, can you submit a ticket with admin credentials to your store?
This issue has been fixed in 3.80.
There might be some caching issue on your store. Your browser might have cached the old code, ss the changes of this fix are mainly in the javascript code.
Can you try clearing your browser cache?
If that doesn't help, can you submit a ticket with admin credentials to your store?
Hello,
unfortunately your fix do not work. Still I can answered on tickets when I impersonate any customer.
6 years ago
Hello,
We've just deployed a new version of the Help Desk plugin that possibly fixes your issue.
Now, a confirmation popup will appear if you try to answer a ticket that is not assigned to you.
This applies to impersonated users.
So if Admin Marko impersonates John and tries to answer the ticket, he will get a confirmation message telling him that the ticket is not assigned to him.
You will need to update the plugin in order to fix this issue on your store.
You can read more on how to update a plugin in this article from our documentation.
Hope that helps!
We've just deployed a new version of the Help Desk plugin that possibly fixes your issue.
Now, a confirmation popup will appear if you try to answer a ticket that is not assigned to you.
This applies to impersonated users.
So if Admin Marko impersonates John and tries to answer the ticket, he will get a confirmation message telling him that the ticket is not assigned to him.
You will need to update the plugin in order to fix this issue on your store.
You can read more on how to update a plugin in this article from our documentation.
Hope that helps!
Hello, I just downloaded 3.80 version and I reproduced again issue. Or maybe you didnt fix it in 3.80?
See screenshot below: I opened ticket as Marko, then I impersonated Jack Taylor and I was able to answer on ticket as Jack Taylor which is not good.
6 years ago
Hello,
Could you please describe the exact steps to reproduce the problem? If you are impersonated as a customer which shouldn't have access to the ticket it is not possible to open and answer the ticket.
Could you please describe the exact steps to reproduce the problem? If you are impersonated as a customer which shouldn't have access to the ticket it is not possible to open and answer the ticket.
Hello, sure.
Scenario:
1. Admin Marko open some ticket #55, in meantime lets say John have issue and admin need to Impersonate John. Admin go into nop customer and Impersonate John and do not finish Impersonated session.
2. Admin go again to opened ticket #55 want to answer on it, write answer and click Submit to answer on ticket #55.
Issue: since Admin Marko didn't finish impersonated session for John, on ticket #55 answer is from John (john's name, last name and email) and not from the admin MArko!
This is big issue and need to be fixed. We can reproduce this issue anytime.
So, if ticket is opened #55, and Admin MArko wants to answer on ticket on Impesonated John it should be blocked or something like "you must finish Impersonated session for John first".
6 years ago
Hello guys,
we run Help Desk for 3.80 and we found bug when admin open ticket and in meantime your impersonate somebody in nopcommerce you go to ticket and you answer on ticket as customer which should be blocked. So customer get emails from ticket and he is not admin, customer who opened ticket get emails from ticket from customer which is impersonated. Can you please let us know fix for this so we can prevent to happen again?
7 years ago
Hello guys,
we use your Help Desk plugin and I have few questions.
Ticket message area is too small can this be wider? Please take a look screenshots. Thank you
7 years ago
Hello guys,
we have issue with traction theme for 3.80, username is not shown. I go t fix from Andrey for default theme and works, but it do not work with your theme. Can you please help?
https://www.nopcommerce.com/boards/t/48890/username-missing-under-my-account-ver-380.aspx
Any update on this?
Hi,
If you have successfully merged the change from Andrey this should take effect in Traction theme as well because the Traction theme does not override this view which means that it will use the default view in nopCommerce.
So, basically, if Customer Setting -> Usernames enabled setting is checked, you should be able to see the read-only username.
Hope this helps!
Hello Hristian, unfortunately it doesnt work with traction theme. Fix works only for default theme.
Hi,
Could you please submit a ticket with a link to your site and admin credentials so that we can inspect it?
Looking forward to your reply!
Hello Hristian, unfortunately we can not provide admin access to our website cause of sensitive clients data.
Hi,
Did you check the styling of this element after you applied the changes? I'm pretty sure that the styling is the problem. Just add style="font-size: 14px;" to the <div class="inputs"> above so that the element will be visible.
we have issue with traction theme for 3.80, username is not shown. I go t fix from Andrey for default theme and works, but it do not work with your theme. Can you please help?
https://www.nopcommerce.com/boards/t/48890/username-missing-under-my-account-ver-380.aspx
Any update on this?
Hi,
If you have successfully merged the change from Andrey this should take effect in Traction theme as well because the Traction theme does not override this view which means that it will use the default view in nopCommerce.
So, basically, if Customer Setting -> Usernames enabled setting is checked, you should be able to see the read-only username.
Hope this helps!
Hello Hristian, unfortunately it doesnt work with traction theme. Fix works only for default theme.
Hi,
Could you please submit a ticket with a link to your site and admin credentials so that we can inspect it?
Looking forward to your reply!
Hello Hristian, unfortunately we can not provide admin access to our website cause of sensitive clients data.
Hi,
Did you check the styling of this element after you applied the changes? I'm pretty sure that the styling is the problem. Just add style="font-size: 14px;" to the <div class="inputs"> above so that the element will be visible.
Fixed.
7 years ago
Hello guys,
we have issue with traction theme for 3.80, username is not shown. I go t fix from Andrey for default theme and works, but it do not work with your theme. Can you please help?
https://www.nopcommerce.com/boards/t/48890/username-missing-under-my-account-ver-380.aspx
Any update on this?
Hi,
If you have successfully merged the change from Andrey this should take effect in Traction theme as well because the Traction theme does not override this view which means that it will use the default view in nopCommerce.
So, basically, if Customer Setting -> Usernames enabled setting is checked, you should be able to see the read-only username.
Hope this helps!
Hello Hristian, unfortunately it doesnt work with traction theme. Fix works only for default theme.
Hi,
Could you please submit a ticket with a link to your site and admin credentials so that we can inspect it?
Looking forward to your reply!
Hello Hristian, unfortunately we can not provide admin access to our website cause of sensitive clients data.
Hi,
Did you check the styling of this element after you applied the changes? I'm pretty sure that the styling is the problem. Just add style="font-size: 14px;" to the <div class="inputs"> above so that the element will be visible.
we have issue with traction theme for 3.80, username is not shown. I go t fix from Andrey for default theme and works, but it do not work with your theme. Can you please help?
https://www.nopcommerce.com/boards/t/48890/username-missing-under-my-account-ver-380.aspx
Any update on this?
Hi,
If you have successfully merged the change from Andrey this should take effect in Traction theme as well because the Traction theme does not override this view which means that it will use the default view in nopCommerce.
So, basically, if Customer Setting -> Usernames enabled setting is checked, you should be able to see the read-only username.
Hope this helps!
Hello Hristian, unfortunately it doesnt work with traction theme. Fix works only for default theme.
Hi,
Could you please submit a ticket with a link to your site and admin credentials so that we can inspect it?
Looking forward to your reply!
Hello Hristian, unfortunately we can not provide admin access to our website cause of sensitive clients data.
Hi,
Did you check the styling of this element after you applied the changes? I'm pretty sure that the styling is the problem. Just add style="font-size: 14px;" to the <div class="inputs"> above so that the element will be visible.
Hello Hristian,
can you write in which file and where exactly? Thank you
7 years ago
Hello guys,
we have issue with traction theme for 3.80, username is not shown. I go t fix from Andrey for default theme and works, but it do not work with your theme. Can you please help?
https://www.nopcommerce.com/boards/t/48890/username-missing-under-my-account-ver-380.aspx
Any update on this?
Hi,
If you have successfully merged the change from Andrey this should take effect in Traction theme as well because the Traction theme does not override this view which means that it will use the default view in nopCommerce.
So, basically, if Customer Setting -> Usernames enabled setting is checked, you should be able to see the read-only username.
Hope this helps!
Hello Hristian, unfortunately it doesnt work with traction theme. Fix works only for default theme.
Hi,
Could you please submit a ticket with a link to your site and admin credentials so that we can inspect it?
Looking forward to your reply!
we have issue with traction theme for 3.80, username is not shown. I go t fix from Andrey for default theme and works, but it do not work with your theme. Can you please help?
https://www.nopcommerce.com/boards/t/48890/username-missing-under-my-account-ver-380.aspx
Any update on this?
Hi,
If you have successfully merged the change from Andrey this should take effect in Traction theme as well because the Traction theme does not override this view which means that it will use the default view in nopCommerce.
So, basically, if Customer Setting -> Usernames enabled setting is checked, you should be able to see the read-only username.
Hope this helps!
Hello Hristian, unfortunately it doesnt work with traction theme. Fix works only for default theme.
Hi,
Could you please submit a ticket with a link to your site and admin credentials so that we can inspect it?
Looking forward to your reply!
Hello Hristian, unfortunately we can not provide admin access to our website cause of sensitive clients data.
7 years ago
Hello guys,
we have issue with traction theme for 3.80, username is not shown. I go t fix from Andrey for default theme and works, but it do not work with your theme. Can you please help?
https://www.nopcommerce.com/boards/t/48890/username-missing-under-my-account-ver-380.aspx
Any update on this?
Hi,
If you have successfully merged the change from Andrey this should take effect in Traction theme as well because the Traction theme does not override this view which means that it will use the default view in nopCommerce.
So, basically, if Customer Setting -> Usernames enabled setting is checked, you should be able to see the read-only username.
Hope this helps!
we have issue with traction theme for 3.80, username is not shown. I go t fix from Andrey for default theme and works, but it do not work with your theme. Can you please help?
https://www.nopcommerce.com/boards/t/48890/username-missing-under-my-account-ver-380.aspx
Any update on this?
Hi,
If you have successfully merged the change from Andrey this should take effect in Traction theme as well because the Traction theme does not override this view which means that it will use the default view in nopCommerce.
So, basically, if Customer Setting -> Usernames enabled setting is checked, you should be able to see the read-only username.
Hope this helps!
Hello Hristian, unfortunately it doesnt work with traction theme. Fix works only for default theme.
7 years ago
Hello guys,
we have issue with traction theme for 3.80, username is not shown. I go t fix from Andrey for default theme and works, but it do not work with your theme. Can you please help?
https://www.nopcommerce.com/boards/t/48890/username-missing-under-my-account-ver-380.aspx
we have issue with traction theme for 3.80, username is not shown. I go t fix from Andrey for default theme and works, but it do not work with your theme. Can you please help?
https://www.nopcommerce.com/boards/t/48890/username-missing-under-my-account-ver-380.aspx
Any update on this?
