Profile: markokrstic
User posts
7 years ago
Hello guys,
we have issue with traction theme for 3.80, username is not shown. I go t fix from Andrey for default theme and works, but it do not work with your theme. Can you please help?
https://www.nopcommerce.com/boards/t/48890/username-missing-under-my-account-ver-380.aspx
7 years ago
Hello,
when customer add ticket we get email notification, when we add answer customer get email notification, when customer answer on ticket again we do not get email. Any solution?
7 years ago
Hello,
The tickets and all the data that the Help Desk plugin operates with are saved in the database. So updating the plugin wouldn`t affect it at all. If you follow the instructions that are given in this article you are simply replacing the old plugins files with the new plugins files. You do not change the data in the database in any way.
Hope that helps!
The tickets and all the data that the Help Desk plugin operates with are saved in the database. So updating the plugin wouldn`t affect it at all. If you follow the instructions that are given in this article you are simply replacing the old plugins files with the new plugins files. You do not change the data in the database in any way.
Hope that helps!
Guys you did great job! Thanks a lot! and Happy New Year again.
7 years ago
Hello,
We have implemented the features you requested.
There is a new column for Ticked ID in the MyTickets and ManageTickets pages.
There is a new setting Send Email to Ticket Assignee. If you check that the ticket owner will get an email when a ticket is assigned.
All you would have to do is to update the Help Desk Plugin.
Please check out this article : How to update a plugin.
We have implemented the features you requested.
There is a new column for Ticked ID in the MyTickets and ManageTickets pages.
There is a new setting Send Email to Ticket Assignee. If you check that the ticket owner will get an email when a ticket is assigned.
All you would have to do is to update the Help Desk Plugin.
Please check out this article : How to update a plugin.
Hello, can you explain how to update HelpDesk plugin without losing tickets? Thank you
Happy New Year!!!
8 years ago
Hello,
Thanks for the suggestions!
We had a discussion about implementing the functionalities you suggested and we decided to add them to the Help Desk Plugin. I will respond to this topic once we deploy the changes for our clients to download. This should be somewhere next week.
Thanks for the patience!
Thanks for the suggestions!
We had a discussion about implementing the functionalities you suggested and we decided to add them to the Help Desk Plugin. I will respond to this topic once we deploy the changes for our clients to download. This should be somewhere next week.
Thanks for the patience!
Any update on this? Thank you
8 years ago
Hello,
Since you didn`t specify the version of nopCommerce you were using I assumed you were using 3.8. This feature was only available for that version of nopCommerce.
We, however, have decided to implement this functionality in nopCommerce 3.7 and 3.6 since you asked for a similar option. If you update your Help Desk plugin now you will have the Send Email To Store Owner On Submit Ticket setting and my instructions from my previous posts will be correct for you with the small exception that the path to the setting is as follows:
Administration -> Plugins -> 7Spikes Plugins -> Help Desk -> Settings
Hope that helps!
Since you didn`t specify the version of nopCommerce you were using I assumed you were using 3.8. This feature was only available for that version of nopCommerce.
We, however, have decided to implement this functionality in nopCommerce 3.7 and 3.6 since you asked for a similar option. If you update your Help Desk plugin now you will have the Send Email To Store Owner On Submit Ticket setting and my instructions from my previous posts will be correct for you with the small exception that the path to the setting is as follows:
Administration -> Plugins -> 7Spikes Plugins -> Help Desk -> Settings
Hope that helps!
Also, ticket # missing here:
its really difficult for support agents to find ticket #.
8 years ago
Hello,
Since you didn`t specify the version of nopCommerce you were using I assumed you were using 3.8. This feature was only available for that version of nopCommerce.
We, however, have decided to implement this functionality in nopCommerce 3.7 and 3.6 since you asked for a similar option. If you update your Help Desk plugin now you will have the Send Email To Store Owner On Submit Ticket setting and my instructions from my previous posts will be correct for you with the small exception that the path to the setting is as follows:
Administration -> Plugins -> 7Spikes Plugins -> Help Desk -> Settings
Hope that helps!
Since you didn`t specify the version of nopCommerce you were using I assumed you were using 3.8. This feature was only available for that version of nopCommerce.
We, however, have decided to implement this functionality in nopCommerce 3.7 and 3.6 since you asked for a similar option. If you update your Help Desk plugin now you will have the Send Email To Store Owner On Submit Ticket setting and my instructions from my previous posts will be correct for you with the small exception that the path to the setting is as follows:
Administration -> Plugins -> 7Spikes Plugins -> Help Desk -> Settings
Hope that helps!
Hello, I mentioned that we use plugin HelpDesk ver3.60 for nopCOmmerce 3.60.
please one more feature missing. This is important. For example, when agent on live chat create ticket for client, agent need to assign that ticket to right departemnt person. When I assignt ticket to Marko, Marko do not get email or message that new ticket is assigned to him. Thanks
8 years ago
Hello,
If you want an email to be send to the store owner when a customer submits a ticket you should check the Send Email To Store Owner On Submit Ticket setting in Administration -> Nop-Templates -> Plugins -> Help Desk -> Settings.
Hope that helps!
If you want an email to be send to the store owner when a customer submits a ticket you should check the Send Email To Store Owner On Submit Ticket setting in Administration -> Nop-Templates -> Plugins -> Help Desk -> Settings.
Hope that helps!
That option do not exists at all. Is there any plugin update for this like new version?
We have ver3.60 for nop 3.60. Also there is no Message template for store owner when customer submit ticket. We need to add token message text.
8 years ago
Hello guys. When Customer open ticket we do not get email notification. Also when customer answer on ticket we also do not get email. Is there any solution for this!?
8 years ago
Hello guys,
we have clients reporting this issue on their MAC laptops. Take a look pic below:
we have clients reporting this issue on their MAC laptops. Take a look pic below:
any answer/help for this?
