Profile: iliyan.tanev

Hi,

Can you make sure that your theme is updated to the latest version?

Also, try to trigger full site restart by modifying the Global.asax (add a few spaces, save it and re-run your site) in Presentation\Nop.Web.

Hi,

Everything is deployed. You should update your plugin.

Please, don't hesitate to write back if you have any issues!

Hi,

Thank you for your feedback!

It is fixed and soon will be available for 3.60 and above.
I will write here when the fix is deployed.

Hi,

If size is specification attribute, you can leave the Allow Filtering option to be unchecked, when you map it to some product.

Hope this helps!

Hi,

Everything is deployed. You should update your plugin.

Hi,

Thank you for your feedback! 

We found the bug and fixed it. After we deploy you would have to update your plugin and the problem will be gone.

We should deploy later today and I will write here after the new version is available.

Hi,

In 3.70 we have refactored the script and this problem won't exist anymore. 

We encourage you to update to the latest version after the release, which should be today for nopCommerce and tomorrow for us.

There are a lot of bug fixes and performance optimizations, for our product and in nopCommerce in general, since 3.40.

Hi,

Can you raise a ticket with your site url and admin credentials so we can inspect everything ? 

Thanks!

Hi,

I would guess that the JS error is the reason for all the issues. Probably hotjar have some JQuery plugin named isMobile that conflicts with ours. 

We agree that hotjar is a nice tool and we are going to do something about this issues. In fact we already did, but it will be available for 3.70.

We can send you the latest SevenSpikesExtensions.js for 3.40. Please send an email to [email protected].

Hi,

Unfortunately, we do not offer support when you do not have a license. We can advice you, but this is the best we can do in the forum. If you need more you will have to raise a ticket. 

Also, keep in mind that we do not offer support for cases in which you have custom modifications or third party components that are the reason for unexpected behavior. 

In your case the reason is probably the hotjar script. Do you experience any unexpected behavior when you remove everything related to hotjar ?